Refund policy
Refund & Return Policy
All sales are final. We do not accept returns or offer refunds for change of mind, incorrect selection, or if you simply no longer want the product.
Please carefully review your order details before completing your purchase.
However, if your product arrives defective, damaged, or incorrect, you may be eligible for a full refund as described below.
2. Damaged, Defective, or Incorrect Products
Please inspect your order immediately after receiving it. If your product is defective, damaged during shipping, or you receive the wrong item, contact us as soon as possible so we can review the issue and provide a solution.
To request a refund, please contact us at:
Email: nasemabdallah113@gmail.com
Please include:
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Your order number.
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A description of the problem.
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Clear photos or videos showing the defect or damage.
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Any other relevant information that may help us evaluate the issue.
If the product is confirmed to be defective, damaged, or incorrect, we will process a full refund for the affected product. The refund will be issued to your original payment method, subject to the applicable payment provider's processing times.
Please do not send an item back without contacting us first and receiving return instructions.
3. Refund Eligibility
A full refund may be provided when:
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The product arrives defective.
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The product is damaged during delivery.
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You receive an item that is different from what you ordered.
Refunds are not available for:
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Change of mind.
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Incorrect size or color selection made by the customer.
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Products that are no longer wanted.
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Normal wear and tear or damage caused by improper use.
We may request evidence to verify the reported issue before approving a refund.
4. How to Request a Refund
To report a defective, damaged, or incorrect product, contact us at nasemabdallah113@gmail.com as soon as possible after receiving your order.
Our team will review your request and provide further instructions. If your claim is approved, we will process a full refund for the affected product.
5. Refund Processing
Once your refund is approved, we will initiate the refund to your original payment method.
The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider. We cannot guarantee an exact processing time.
If you have questions about a refund, please contact us at:
6. Contact Us
For any questions regarding this Refund & Return Policy, please contact us:
Email: nasemabdallah113@gmail.com